Warranty & Refund Policy

WARRANTY POLICY

Under the Australian consumer law, Imperial furniture provides a certain period of warranty to all its products unless stated otherwise in the description. Products that have defective signs, operational product failure or are received broken or deemed dead on arrival (DOA), buyers are highly advised to contact the customer support via an e-mail describing the areas of concern and images taken as proof to substantiate the claims not later than 7 days upon receipt on the product.

READY TO ASSEMBLE GOODS AND LEGS ON LOUNGES

Customers are advised upon receiving of the R.T.A(Ready to assemble) stock, goods should be examined thoroughly for any damage, missing parts or defects before assembling. Any defects should be reported to the store of purchase within a period of 2 days upon receiving of such goods. Damage Claims arising after assembly of products will not be recognized.

THE WARRANTY DOES NOT COVER:

• Damages that may be caused due to improper assembly; or
• Misuse and neglect of received goods; or
• Damages arising from poor storage; or
• Any use of corrosive/ toxic detergents or cleaning agents which are not recommended for its type; or
• Normal wear and tear; or
• Minor issues that have been neglected thus escalating to major.

SCOPE OF WARRANTY

The remedies availed under this warrant policy are available to the original owner, purchaser, beneficiary (or rightful heir) of the product and it’s not transferable.

Unless deemed an escalated major fault due to negligence, this warranty covers under the applicable period all defective parts and material of the product.

Imperial furniture liability in this warrant policy is not extended to:

1. Failure, damage or deterioration in partial/full arising from normal wear & tear; or
2. Damages or corrosion arising from the use, storage, assembly and damages due to failure to adhere to installation and maintenance instructions; or
3. Damages arising from instances where a product has been used for commercial purposes and in a manner /exempt to domestic use; or
4. Damages arising from natural causes; or
5. Defects to products sold to customers “as is” which prior to purchase have been brought to the attention of the buyer.

REFUND POLICY

Upon receiving of goods, all defects, damages or manufacturers faults must be reported within 7 days and the arising issues clearly outlined and backed up by evidential images.

Deliveries made requires the presence of both parties so as to sign and receive goods, in the event that the recipient is unavailable at that point in time, the product(s) will be shipped back and a fresh delivery fee charged for the successive deliveries of consignment.

THE PROCESS OF THE RETURNED ITEM(S)

Before any returns are made, please contact the customer support to schedule the return and avail any other detail concerning the product(s) to be returned. If your order is correctly filled but yet you wish to return it, the return will be acceptable, however, only the cost of the merchandise will be refunded. All none defective products will be subject to a 20% restocking fee.

RETURN AND EXCHANGE EXCEPTIONS

Goods will be replaced or a full refund made if:

• merchandise received does not match the description; or
• goods are in their original state as received and unused;
• quality of merchandise is defective;
• the quality of goods is not merchantable.

Goods will not be accepted or a refund issued if:

• wrong merchandise was ordered;
• consignment took longer for delivery than anticipated.

Any inquires about warranty &refund policy please contact us via email on info@imperialfurniture.com.au